Return Policy

At Rama Ply our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms –

• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation

• If you identify quality or a manufacturing defect on the received product.

• If the product is received in a damaged condition.

Breakages

In the case of breakage and any transit damage, please send a picture of the product via Whatsapp on our official WhatsApp number mentioned below and it will be taken care of immediately. +918551855138.

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at support@ramaplyshop.com or get in touch with us via our official WhatsApp number or call us at our toll free no. 18002666930

Overview

To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Like Downloadable Digital Products and Custom made product.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ramaplyshop.com

Need help?

Contact us at {email} for questions related to refunds and returns.